Returns & Exchanges

At Bean & Bean Coffee Roasters, we strive for the perfect brew every time. While we cannot accept returns on roasted coffee due to its perishable nature, we are happy to resolve issues with equipment or damaged goods within 30 days of purchase.

Return Process

• 1.
  Contact Support

  Email our brewing team at [email protected] with your order number and a brief explanation of the issue.

• 2.
  Document the Issue

  For damaged equipment or incorrect shipments, please include clear photos of the packaging and the items received.

• 3.
  Receive Authorization

  Once reviewed, we will provide a return shipping label for equipment or initiate a replacement for quality-related coffee concerns.

• 4.
  Resolution

  After we receive your returned item or verify your claim, we will issue a full refund to your original payment method or ship your replacement within 3-5 business days.